Touch of Class

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Touch of Class® COVID-19 Statement


A Message from Our Chairperson

At Touch of Class®, we value the health and safety of our customers, suppliers, and our employees.

During this time, you may experience longer wait times to reach our representatives by phone. We encourage you to place your order or seek product information through our website. Our secure website is available to you 24 hours a day. There may be slight delays for processing and shipping your order during this time.

Touch of Class® takes great pride in providing exceptional customer service. We appreciate your understanding of the changes we are implementing to ensure the health and safety of our customers and staff during the COVID-19 pandemic.

We understand that this is a challenging time for everyone. Here's to brighter days ahead!


Carla Parke-Bell
Chairperson


Order and Shipment Information

  • For the safety of our representatives, our Customer Service is operating under reduced hours. Please see the updated hours below.
  • You may still place your order on our secure website 24/7.
  • Some items from our 2021 Spring Preview catalog may be delayed several months due to COVID-related restrictions at our suppliers’ locations. Thank you for your understanding and patience.
  • The shipment of in-stock products may be delayed. You will not be charged for these items until they are ready to ship.
  • Some Direct Ship products will not be available to ship right away. These items ship directly from the manufacturer, who may be under another state's COVID-19 directive and unable to ship at this time. Please observe the expected order ship date shown on the product page for these items. This is the best delivery information that we have at this time, and it may be subject to change.

Safety

We take the safety of our customers and employees very seriously. We have increased our cleaning and sanitation efforts throughout the company. We have instructed our employees to take additional precautions as recommended by the Centers for Disease Control and Prevention (CDC), as well as state and local agencies. This includes observing social distancing and other precautionary health measures, as well as working from home when possible.


Revised Hours for Customer Service

Order by phone at 1-800-457-7456
Monday - Thursday: 8am – 10pm EST
Friday - Sunday: 9am – 9pm EST

For Customer Service assistance: Email us at customerservice@touchofclass.com to check the status of your order, inquire about returning an item, ask a product question, remove your name from our catalog or email list, etc. We will try to answer your questions in a timely manner.
Monday - Friday: 8:30am – 5pm EST
Saturday: 9am – 5:30pm EST
Sunday: Closed

We appreciate your patience and understanding as we work under new guidelines during the COVID-19 pandemic.