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Returns and Exchanges

Our ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience with our mix of quality home decorating products.

If you are not completely satisfied with your order, please return it in its original condition within 45 days of the date of shipment for an exchange or refund. Monogrammed or custom-made items are nonreturnable unless the error was ours.

To Return Merchandise If your merchandise arrives damaged:
Your reimbursement will be made in one of these forms:
If you refuse a shipment upon delivery, Touch of Class® reserves the right to deduct the return shipping fees from your returned merchandise credit.

Shipping Charges: Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by Touch of Class® will be deducted from your refund or credit. Returns via Air are held for 30 days pending confirmation of payment of air charges by the customer.

Please allow three weeks for your exchange or refund to be delivered to you and up to two billing cycles for your credit to appear on your monthly statement. Exchange and additional items may be handled as a new order, subject to additional shipping and handling charges.