How to Prepare a Rug for Return

We're sorry the rug you recieved did not meet your expectations. Whether you received a defective item or simply didn't like the color or style, please reference the video below for how to properly package your rug for return.

Touch of Class has many different types of rugs. Before sending the rug back, please contact Customer Service to receive specific packaging instructions for your rug. If the rug is damaged, defective, or you believe it is the wrong rug or color you ordered, please have pictures of the rug, any defections, and the label on the back of the rug ready to send to Customer Service.

Call Customer Service toll-free at 800-457-7456
Touch of Class®
709 West 12th Street
Huntingburg, IN 47542-8915

Customer Service HOURS
Monday-Friday: 8am-4:30pm ET
Saturday: 9am-4:30pm ET
Sunday: Closed

Fax number 812-683-5921

Rolling and Packaging Your Rug for Return

Before packaging your rug, ensure that it is free of pet hair, dirt, and debris. We can only accept rug returns if they are in the original and unused condition.

Materials

• Rug
• String or Fabric Ties
• Plastic Sleeve
• Plastic Zip Ties
• Tape
• Scissors
• Return Label
• Paper

If you need a plastic sleeve and zip ties for the rug, Touch of Class has Rug Kits available for a small fee. Simply contact Customer Service.

Directions

1. From the short side of the rug, roll it tightly into a column. Ensure the information label is facing out at the end of the rug and is easily visible. Roll the rug carefully to avoid telesoping.
2. Secure the rug column with string or fabric ties.
3. Slide the rug into the plastic sleeve and secure each end of the sleeve using the plastic zip ties. If there is not enough plastic at the ends to use the zip ties, simply tape it shut.
4. If you are using the plastic sleeve the rug arrived in, make sure that all old shipping labels have been removed or are covered with paper and tape.
5. Tape the return label on the rug. Tape the entire paper so it is protected for shipment.
6. Take the rug to your local FedEx, UPS, or USPS drop-off location.

Video Sections and Markers

• 00:00 Intro
• 00:15 Before Sending the Rug Back
• 00:23 Reasons for Returning a Rug
• 00:37 Rug Condition Specifics
• 00:49 Materials
• 01:15 Preparing Your Rug for Shipment
• 01:33 Example of Telescoping while Rolling
• 01:40 Securing the Rolled Rug
• 01:50 Packaging the Rug
• 02:16 Packaging with the Original Plastic Sleeve
• 02:29 Adding the Return Shipping Label
• 02:45 Ready for Shipment
• 02:55 Further Questions or Inquiries