Returns and Exchanges

Our ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience with our mix of quality home decorating products.

If you are not completely satisfied with your order, please return it in its original condition within 45 days of the date of shipment for an exchange or refund. Monogrammed or custom-made items are nonreturnable unless the error was ours.

To Return Merchandise

• Merchandise must be in new condition in manufacturer's packaging with all labels attached.
• Complete the return form on the back of your invoice and include it with your return package.
• For your protection, please return the package by insured mail or FedEx Ground. Save the receipt for your records.
• Contact Customer Service (via phone or email) for a lower cost return label.
• Foreign Shipments: Return Authorization from Touch of Class® is required. Please call 812-683-3707 for more information.
• Printable Return Form: Download and print a Return form from our site. Click here
• Address your package using one of the return labels found on the reverse side of your invoice.
  If there is no return label, please send your package to:
  Touch of Class Customer Returns Dept.
  709 West 12th Street
  Huntingburg, IN 47542-8915

Returning a Rug:

• Click here to view a three-minute video on how to return a rug.

If your merchandise arrives damaged, defective, or incorrect:

• Keep the original packing materials for the damaged item(s).
• Call our Customer Service Department at 1-800-457-7456 and we will instruct you on what to do with the damaged shipment.
• Please have your order number and customer number (which can be found on the front of the invoice) handy when you call.

Your reimbursement will be made in one of these forms:

• Replacement or Exchange
• Merchandise Certificate
• Refund Check (only if the order was paid for by cash)
• Credit (only to the original credit/debit card used)

If you refuse a shipment upon delivery, Touch of Class® reserves the right to deduct the return shipping fees from your returned merchandise credit.

Shipping Charges: Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by Touch of Class® will be deducted from your refund or credit. Returns via Air are held for 30 days pending confirmation of payment of air charges by the customer.

Please allow three weeks for your exchange or refund to be delivered to you and up to two billing cycles for your credit to appear on your monthly statement. Exchange and additional items may be handled as a new order, subject to additional shipping and handling charges.