Ordering and Payment
Ordering Online
We reserve the right to correct pricing and description errors. You can order 24 hours on our web site. Navigate through our web site and select products to add to your shopping cart by clicking on the "Add to Cart" button. When you are ready to check out, click on the shopping cart in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through the checkout process to purchase the items in your cart. If you are not yet ready to check out, you may save your shopping cart for up to 2 days.Phone Orders
If you would rather place your order by phone, please call our toll-free line 800-457-7456.Phone Order hours are:
Monday-Friday: 8am-10pm ET
Saturday and Sunday: 9am-9pm ET
Customer Service hours are:
Monday-Friday: 8:30am-5pm ET
Saturday: 9am-5:30pm ET
For Orders outside the USA: 812-683-3707.
Printable Order Form
You can download and print an order form from our site. Click hereFax Orders
You can place fax orders 24 hours a day by faxing your order to 812-683-5921. You will need to complete the order form found in the middle of a printed catalog. Include item codes (Item Codes: Each product has an item code of four characters in bold. Example: A123. Item codes may appear in the bedding charts, near the end of product descriptions, or before the price of the item). Also be sure to include credit card information and day and evening phone numbers. If transmission problems occur, mark the second fax "Duplicate."Mail Orders
To place an order by mail, complete the order form in the middle of a printed catalog. Include item codes (see explanation above). Also be sure to include credit card information and day and evening phone numbers. Send to Touch of Class®, 709 West 12th Street, Huntingburg, IN 47542-8915. Sorry, we cannot accept c.o.d. orders or cash.Fabric Swatches
FREE fabric swatches are available for most bedding, window treatments, seat fabrics, and some textile products. You may request swatches for up to 3 items. Fabric swatches allow you to see actual colors and textures before you place an order. Please call Customer Service at 800-457-7456 or email your request to swatches@touchofclass.com. Be sure to include your name, mailing address, item name, and item number. If more than one color choice is available for an item, please specify which color(s) you are interested in.Order Status/History
If you want to inquire about an existing order, you may call our Customer Service Department at 800-457-7456, Monday-Friday: 8am-7pm EST; Saturday 9am-5pm EST. Or, you may check your order status on-line if you create an account on our web site.Returns and Exchanges
Complete the back of the packing slip and enclose it with item(s) being returned. Please return item(s) in their original condition within 45 days. Refunds are for the full merchandise value only. We will refund shipping and handling charges if the error was ours. Be sure to insure return package. Returns via Air are held 30 days pending confirmation of payment of air charges by the customer.Sales Tax
Touch of Class collects sales tax on purchases for all states requiring sales and use tax. Some delivery addresses require local tax rates in addition to the state sales tax rate. Please calculate sales tax for your delivery address using your total tax rate times the total order amount including merchandise, services, and shipping charges. For Colorado deliveries, a state required Retail Delivery Fee of $0.27 will be added.Shipping Rates and Services
Standard Shipping and Handling
Use the following chart for shipping and handling charges within the contiguous 48 states (for each additional shipping address). These calculations apply to each shipping address. Allow a few days for all boxes to arrive and check packaging. If an item is missing, please call customer service at 800-457-7456 or email us at customerservice@touchofclass.com.Monday-Friday: 8am-7pm EST
Saturday: 9am-5pm EST
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Additional Shipping Charges-Contiguous 48 States
Some items are heavier or bulkier than others and require an additional shipping charge. These items are identified with a Shipping Surcharge displayed below the item name on the product detail page. This is in addition to the standard shipping and handling charges listed. Items identified as "Truck Freight" are too heavy or bulky for regular delivery. A freight company will contact you regarding home delivery. Include your phone number on order form. "Truck Freight" items are available only in continental USA.Shipping to Alaska, Hawaii, and US Territories
Shipping charges for deliveries outside the contiguous U.S. will be quoted via email.Free shipping offers apply only to shipments made to the 48 contiguous U.S. states.
Balloon, non-machineable, oversized, heavyweight, direct ship, and other select breakable items are excluded from shipment outside the contiguous U.S. Please contact us at 1-800-457-7456 or email toc@touchofclass.com for more information.
Foreign Delivery
Touch of Class will ship soft fabric goods, including bedding and window treatments, to most foreign addresses.Hard goods, direct ship items, and other select items are excluded from shipment outside the United States.
Please call 812-683-3707 or fax 812-683-5921 for more information concerning orders with foreign delivery destinations.