Returns and ExchangesOur ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience with our mix of quality home decorating products.
If you are not completely satisfied with your order, please return it in its original condition within 45 days of the date of shipment for an exchange or refund. Monogrammed or Custom-made items are nonreturnable unless the error was ours.
Merchandise must be in new condition in manufacturer's packaging with all labels attached.
Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by Touch of Class® will be deducted from your refund or credit. Returns via Air are held for 30 days pending confirmation of payment of air charges by the customer.
If you refuse a shipment upon delivery, Touch of Class® reserves the right to deduct the return shipping fees from your returned merchandise credit.
Please allow three weeks for your exchange or refund to be delivered to you and up to two billing cycles for your credit to appear on your monthly statement. Exchange and additional items may be handled as a new order, subject to additional shipping and handling charges.
Your reimbursement will be made in one of these forms:
- Replacement or Exchange
- Merchandise Certificate
- Refund Check (only if the order was paid for by cash)
- Credit (only to the original credit/debit card used)