3 Stars Frustrated in Alabama

from AL on wrote:

The Teagan Fireplace Screen has a beautiful design; simple but elegant. Unfortunately, my experience with purchasing this item has not been a pleasant one. The first one I ordered was missing one of the ornamental leaves on the front panel. I ordered a second (replacement) screen, and asked that it be thoroughly inspected before shipping. I opened the box today, and it too is missing a leaf on the front panel. Although the price is reasonable, defects in workmanship are not acceptable to me. I've received all my orders quickly, and the customer service department, at Touch of Class has been very pleasant to deal with but, returning any item can be time consuming and frustrating. Of the seven items I've recently purchased from Touch of Class, I've had to return or exchange four of them. That is far less than satisfactory. I would still love to own a Teagan Fireplace Screen but, am somewhat hesitant to reorder it a third time. I also ordered the matching Teagan Fireplace Tool Set but, it is still on back order.

4 Stars Teagan Scrl Fireplace Screen

from CA on wrote:

I likeed it. It looks very nice.

3 Stars Maybe yes & maybe no

from UT on wrote:

I like it, my wife does not. It is still on our hearth.

5 Stars beautiful!

from MD on wrote:

I bought this for our living room and it looks great and the size is perfect.

4 Stars

from NJ on wrote:

Bought for a gift to my daughter. Her first response was she likes it very much. The pattern is similar to other items in her family room.

5 Stars Beautiful

from NC on wrote:

We purchased the Teagan Scrl Fireplace Screen for decorative purposes for a gas log fireplace. It is beautiful and looks just like the picture. We are very pleased with this product. It arrived in just a few days.