This looks much better online. It looks rather cheap in person and resemebles a piece you could find at your local department of craft store. The metal is quite thin and the paint looked cracked in a couple places. One rooster was even missing his tail feathers. The box came securely sealed and no visible signs of dents or rough treatment. I did search the box thoroughly but the tail was not in there which leaves me with the conclusion that it was shipped from the store like this. Had there been any holes in the box I might have thought it fell out but the box had no damage and was thoroughly sealed. Very aggravated that I had to pay shipping for broken merchandise to be sent to me and will also have to pay to send back. This was my first and last purchase from Touch of Class as I fail to see anything "classy" about the item or this company's practice of sending out damaged merchandise.