Frequently Asked Questions
- How can I tell the site is secure?
- How do I know if my online order was received?
- How do I return my merchandise?
- Is the Touch of Class® online catalog secure?
- Why won't my shopping cart let me put anything in it?
- What is a cookie?
- What is your return policy?
Answer: Once you enter "secure mode" the URL in the address bar will change from beginning with "http://" to "https://". This denotes the securing of the data you are submitting. In addition, you will notice a solid key icon or padlock icon located at the bottom of your browser's window in the status bar.↑ return
Answer: After completing your order, you will receive a confirmation number which acknowledges that we have received your order. If you would like follow up on your order, feel free to contact our Customer Service Dept. at 800-457-7456 or email us at email@example.com.↑ return
Answer: Return instructions can be found on the reverse of your invoice. Please complete the return information and enclose the original invoice, or a copy of it, with your return. * If you have a special situation (e.g. an item arrives damaged/ defective or came directly from the manufacturer to you), please call our Customer Service Dept. at 800-457-7456 or email us at firstname.lastname@example.org.
Please package the items using the original packing materials and send to Customer Returns Dept., Touch of Class®, 709 West 12th Street, Huntingburg, IN 47542-8915. For your protection, please return by insured mail or UPS and save the receipt for your records.
If you would like to follow up on your return, please contact our Customer Service Dept. at 800-457-7456 or email us at email@example.com. Please allow up to 3 weeks for your exchange or refund to be delivered to you. Please allow two billing cycles for a credit to show up on your monthly statement.↑ return
Answer: Our on-line store uses secure SSL technology preventing anyone else from viewing your sensitive billing information.↑ return
Answer: This might be happening if your browser is not set up to accept "cookies." If you have them disabled, your computer cannot save the items you put into your shopping basket. All you need to do is change your browser's preferences to enable "cookies." If you continue to have trouble, feel free to contact our Customer Service Dept. at 800-457-7456 or email us at firstname.lastname@example.org.↑ return
Answer: A cookie is a small file that is temporarily kept on your computer to keep track of the items you placed in your shopping cart. When you go through the "checkout line" the items you want are saved in this file and automatically sent to our servers so we can process your order.↑ return
Answer: Our ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience with our mix of quality home decorating products.If you are not completely satisfied with your order, please return it in its original condition within 45 days of the date of shipment for an exchange or refund. Monogrammed or Custom-made items are nonreturnable unless the error was ours. Merchandise must be in new condition in manufacturer's packaging with all labels attached. Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for free shipping, the outbound and return shipping costs incurred by Touch of Class® will be deducted from your refund or credit. Returns via Air are held for 30 days pending confirmation of payment of air charges by the customer. Please allow three weeks for your exchange or refund to be delivered to you and up to two billing cycles for your credit to appear on your monthly statement. Exchange and additional items may be handled as a new order, subject to additional shipping and handling charges. Your reimbursement will be made in one of these forms:
- Replacement or Exchange
- Merchandise Certificate
- Refund Check (only if the order was paid for by cash)
- Credit (only to the original credit/debit card used)